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Announcement and Update from Prism Imaging

Dear friends,

 

We will be closed this Thursday to Saturday (Nov 25th to 27th)  for a staff break and the year-end reorganization. You can still use our 24/7 drop-off slot at the door. Pick-ups are available with notice. We will be back to our regular 10 to 4 next week.

 

We also have unfortunate news to announce. Our AGFA D-Lab printer, the wet lab printer that’s been with us for over 20 years has officially stopped operating last week. This means no more 4x6, 5x7 and index cards for now. We know many of you are still counting on us to print your photos during the holiday season, we truly regret to tell you that we won’t be able to fulfill the demand this year. :(  Meanwhile, our custom printing and film services are still available. (We can still make smaller prints as custom printing if urgent, but no bulk orders.)

 

Many of you may have known, we’ve been having some on-going struggles with this printer, but they were never major problems. However, we can’t seem to cure the machine this time. 

 

As one of the only wet labs still standing in Canada, we’ve always been proud of the quality of prints we were able to produce. The wet lab printing method is the key to get the true to life colours and the smooth watery finishing; It is what made us who we are. We have many customers who ordered prints with us once and never want to settle for drugstore prints again. You guys are the reason we insisted on using wet lab printing when it is getting more and more difficult and costly to keep it running, because at the end of the day, you guys who come to us, value and appreciate prints the same way we do. This is why the transitioning from wet lab to inkjet is a very difficult decision to make, we are still having second thoughts…

 

For the next little while, we are going to evaluate all possible replacement options and hope to find the best solution with the best quality and acceptable price. With the wet lab down, we are losing approximately 38% of our revenue, this bridging stage will be crucial for the future of Prism. 

 

We want to thank you in advance for your patience and understanding before we are back with full strength. If you have related resources or information, please contact us, we can use more help. 

 
 

Sincerely,

 

Team Prism

We accept mail-in orders

Here are info you need to include in the package:

- Full name
- Phone number
- Email 
- Services you need us to provide
- Instructions on how to return your negatives. (we keep negatives for about a year, so if you want us to keep them on file for now, that's totally fine)
- Any additional information we need to know (i.e. push or pull, soaked film, etc...)

We will confirm with you once we receive the package and call again for payment after the order is completed.

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As a trusted local business with 25 years of experience in the field. We have expertise in film and custom printing. Prism Imaging is proud to be the one and only independent pro film lab on Vancouver Island. We develop and scan film on site and our team is keen on providing custom solutions for all your printing needs.

— Sam Warren

Can't recommend this lab enough. Staff are super friendly and extremely helpful, turnaround time is the quickest I've seen and they have the best prices in Victoria for both film and processing. I've put about 20 rolls through their lab so far and every one of them came out great. Don't miss this lab!

WHAT PEOPLE SAY